Shipping & Returns
Shipping Policy
As one of the biggest grocery suppliers and exporters from India, we strive to provide our customers with the best shipping experience possible. Our shipping methods are fast, reliable, and affordable. We ensure that your items are packed securely so that they arrive in pristine condition.
Shipping Policy of Great Himalaya Food company
Effective Date: 01-01-2024 onwards
Thank you for visiting TheHimalayaFood.com, We are committed to providing you with the best online shopping experience, and that includes timely and reliable delivery of our products. Please take a moment to review our shipping policy below.
1. Shipping Locations- We currently ship to all pincodes of India.
2.Processing Time- All orders are processed within 5-7 business days (Monday to Saturday, excluding holidays). You will receive a confirmation email once your order has shipped, which will include tracking information.
3.Shipping Methods and Costs- We offer a variety of shipping methods to meet your needs, including: Standard Shipping: Rs 50 /- Pan India 2-7 days.
Express Shipping: Rs 100/- Pan India 2-4 days
Free Shipping: Available on orders over Rs 1700/-
Shipping costs will be calculated at checkout based on your selected shipping method and delivery location.
4.Delivery Time- Delivery times vary based on the shipping method selected and the destination.
Please note that during peak seasons and holidays, delivery times may be longer than expected.
5.Order Tracking- Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment. You can use this information to monitor the status of your order.
6. International Shipping- Presently not available.
7. Lost or Damaged Shipments- If your order is lost or damaged during transit, please contact our customer service team immediately at +91-9708177777. We will work closely with the shipping carrier to resolve the issue.
8. Returns and Exchanges- Shipping costs are non-refundable. For information on returns and exchanges, please refer to our return policy link.
9.Contact Us
If you have any questions or concerns regarding our shipping policy, please feel free to reach out to us at:
- Email: tghfoodcompany@gmail.com
- Phone: +91-9708177777
Thank you for choosing Great Himalaya!!! We appreciate your business.
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Return & Exchange Policy
We want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy.
Return and Exchange Policy:
Great Himalaya Food Company is committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we're here to help!
1.Eligibility for Returns and Exchanges - You may return products within 15 days of receipt for a full refund or exchange, provided that: The product is in its original packaging and condition, You have the original receipt or proof of purchase.
2.Initiating a Return or Exchange- To initiate a return or exchange, please follow these steps: Contact our customer service team at tghfoodcompany@gmail.com or call us at +91-9708177777, Provide your order number and the reason for the return/exchange, We will guide you through the return process and provide you with a return authorization number.
3.Shipping Costs- Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
4.Refunds - Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
Thank you for choosing Great Himalaya Food Company! Your satisfaction is our top priority.